This guide explains how to cancel an order and issue a refund using the myRestro dashboard. Follow the steps below to manage order cancellations smoothly and ensure accurate payment status updates.
Step 1: Log In to the myRestro Dashboard #
Begin by logging in to your myRestro admin dashboard using your registered credentials.
Step 2: Navigate to Orders #
1. From the left-hand navigation menu, click Order Management
2. Select Orders
This will open the order listing page where all customer orders are displayed.
Step 3: Find the Order #
You can locate the order by:
– Entering the Order ID, or
– Searching by the Customer Name
Use the search bar to quickly find the correct order.
Step 4: View Order Details #
Once you find the order:
1. Go to the Action column
2. Click View Order
This will open the full order details.
Step 5: Cancel the Order #
1. On the right-hand side, locate the Order Setup section
2. Change the order status to Cancel
A confirmation popup will appear:
– Select a cancellation reason
– Click Yes to confirm the cancellation
– Click No if you do not want to proceed
Step 6: Refund the Order #
After the order is successfully cancelled:
1. Click the Refund button at the top of the order page
2. The system will process the refund automatically
Once completed:
– The payment status will update to Refunded
– The refund will be reflected in the order details
You’re Done!
You have successfully cancelled and refunded an order in myRestro.
If you need more assistance, explore other guides in our Knowledge Base or contact myRestro support.
Support Contact #
If you need further assistance managing customers:
Email: info@myrestro.io
Phone: +1 (562) 366-0646
Website: www.myrestro.io
Watch Step by Step Guide Here.